Order and delivery terms



BB Group OY , business ID: 2845140-1 address: Hämeenkatu 9 (3rd floor) 33100 Tampere sells products to companies in the EU area. These terms of delivery apply to ordering products in our online store and similar deliveries.

These delivery terms are valid from 28 September 2022 . We can change the delivery conditions unilaterally from time to time, so please familiarize yourself with our delivery conditions in advance every time you order products from our online store.

Products and product prices

The characteristics and prices of the online store's products are presented in connection with the product presentation of each product. We reserve the right to change prices and delivery costs, so please check prices from the shopping cart before you accept the order. The prices of the products are indicated in connection with the presentation of each product. Prices include VAT 24%

Shipping costs

The shipping costs that may be charged for the order depend on the product itself (e.g. weight, packaging) and the chosen delivery method, and they are automatically added to the total amount of the order. You can see the shipping costs charged for your order (if shipping costs are charged) in your shopping cart before you accept the order.

Ordering and contract

You can order products on the homepage of our online store by moving them to the shopping cart and confirming the order and paying for the contents of the shopping cart in the payment service. When ordering from our online store, you are required to familiarize yourself with and agree to our delivery conditions valid at any given time. You understand that your order, which you have accepted and confirmed by us, is, except for what is mentioned later about the right of cancellation, binding and creates a contract between us with these terms of delivery.

Payment and payment methods

In the online store, we use the Paytrail Oyj payment service ID 2122839-7

You can pay for your order in the online store with online banking credentials.

Order and payment confirmation

After a successful order, an order confirmation will be sent to your e-mail, so you enter your e-mail address when you place the order. The payment method used is also confirmed in the order confirmation.

If for some unexpected reason we cannot confirm your order, we will notify you by email as soon as possible.

Delivery method

We will deliver your order using one of the available delivery methods mentioned on our website, which you choose when placing your order.

Delivery time

Our most common delivery times to the EU region are 4–7 business days, depending on the order and delivery method. More precise times will be announced in connection with the product options.

Transmission check, error and problem situations

Please check the delivery as soon as you receive it. If the product has been lost or damaged during transport or otherwise does not correspond to your order or is incorrect, please report it to our customer service as soon as possible and within 14 days at the latest, and we will agree on how to rectify the situation.

Customer service

Our staff will help you with questions related to your order. Please contact us, either by e-mail or by phone:

Opening hours on weekdays at 10.00-18.00

Limitation of liability

BB Group Oy is not responsible for any indirect or direct or other damage related to the order, delivery or product or caused by any of the aforementioned, except until a mandatory provision in the Consumer Protection Act or other mandatory law has stipulated otherwise with regard to the damage in question.


We try to handle any disagreements regarding your order primarily by agreement, so please contact our customer service first to agree on the matter.